Privacy Policy
At Lombok Serenity, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
- Personal Information: Name, email address, phone number, and other details you provide when booking a trip, contacting us, or subscribing to our newsletter.
- Payment Information: Payment details (e.g., credit card information) processed securely through trusted third-party payment providers.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on our site.
- Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze site performance. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Process bookings and deliver travel services, including sending confirmations and updates.
- Respond to inquiries and provide customer support.
- Send promotional materials, newsletters, or offers (with your consent, where required).
- Improve our website and services through analytics and user feedback.
- Comply with legal obligations and protect against fraud or unauthorized activities.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Trusted partners who assist with bookings, payment processing, or website operations (e.g., payment gateways, hosting services).
- Local Partners: Local tour operators or guides in Lombok to facilitate your travel experience.
- Legal Authorities: When required by law or to protect our rights, safety, or property.
All third parties we share data with are bound by confidentiality agreements and applicable data protection laws.
4. Data Security
We implement industry-standard security measures, such as encryption and secure servers, to protect your data. However, no online transmission is completely secure, and we encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Limit how we process your data in certain circumstances.
To exercise these rights, please contact us at support@lombokserenity.com.
6. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small files stored on your device. You can disable cookies in your browser, but this may affect website functionality. We also use analytics tools (e.g., Google Analytics) to collect anonymized usage data.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., WhatsApp for booking inquiries). We are not responsible for the privacy practices of these external sites. Please review their policies before sharing personal information.
8. International Data Transfers
As a travel company operating in Indonesia, your data may be transferred to or stored in countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. For example, booking data may be kept for accounting purposes, while marketing preferences can be deleted upon your request.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be noted below. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
- Email: support@lombokserenity.com
- WhatsApp: +62 877-7733-5813
- WhatsApp: +62 819-1794-4929
- Address: Lombok Serenity, Sembalun Village, Lombok, Indonesia