Frequently Asked Questions
Find answers to common questions about the Lombok Serenity Voyage, from booking details to travel tips and more.
How do I book a Lombok Serenity Voyage?
You can book through our website by selecting your preferred travel package or by contacting us via WhatsApp at +62 831 2941 6643. Simply choose your dates, provide your details, and our team will confirm your booking with a detailed itinerary.
What is the best time to visit Lombok?
The best time to visit Lombok is during the dry season, from April to October, when the weather is ideal for outdoor activities like hiking, snorkeling, and beach relaxation. However, our voyages operate year-round with tailored itineraries.
What is included in the travel package?
Our packages typically include accommodation, guided tours, transportation (e.g., boat trips to the Gili Islands), meals as specified, and activities like yoga or cultural visits. Check your chosen package for specific inclusions or contact us for details.
What are your cancellation and refund policies?
Cancellations made 30 days or more before the trip start date are eligible for a full refund, minus a small processing fee. Cancellations within 30 days may incur partial charges. Please review our Terms & Agreements or contact us for specific cases.